Our team expressing this by the ability to listen, to communicate and to relate to others on a personal or professional level. Good people skills also extend to include problem-solving abilities, empathy for others and a willingness to work together toward the common good. Great customer service is the holy grail of business. Once you have […]
One of the best tools that lead you to get success with our customers and clients. The Basics The sense that we are not being listened to is one of the most frustrating feelings imaginable. Toddlers scream about it, teenagers move out, couples split up, companies breakdown. One of the main reasons this breakdown in […]
No resolution without process! Identify the issues-Understand everyone’s interests-List the possible solutions -Evaluate the options-Document the agreement-Agree on contingencies, monitoring, and evaluation. Guide to Problem Solving Problem solving―finding solutions―is a creative process that usually starts with a perceived need or operational problem. Whether we are faced with a problem in our area of responsibility or […]
Here, we focus on a range of items and features that we use in life without giving them a second thought.
Intervoice Fusion became a strong leader in the industry by focusing on the three elements key to our success: people, people and people.
No wonder we have the best employee retention and the highest employee satisfaction in the industry. And that’s how we deliver great service to our clients!
Our business is all about people helping people.
Location : Caribbean, Madagascar, Salvador.
Vanessa Belmond (General manager & acquisition)
Our services cover the following sectors: banking, financial, agribusiness, catering, industrial, construction, call centers, health services, computer assistance, insurance, energy, transportation, telecommunications and tourism.
We offer an audit system for the validation of different aspects. The criteria even if you have not established them yet. Our expertise is there to assist you so that we can establish them and set up the validation methodology.
We develop training for your employees. An ongoing support channel is set up to ensure that the integration process is carried out.
Only the best for your clients. We supply our client full expertise for customer service in order for theme to maximize their client satisfaction. Also we provide our services in multilingual including also all metric of satisfaction of your client NPS, CSAT .
GENERAL MANAGER & ACQUISITION
IT & DEVELOPMENT EXPERT
TRAINING & DEVELOPMENT
Many spoke to me about you, it took us a long time. But I have to thank you on behalf of all our team. Your professionalism, your approach will give you a lot of success in the industry.
A word to describe them “SUPER”. This young team really knew how to better manage our customer relationship. Thanks again !
“Nous sommes satisfaits du service fourni nous ferons appel à vos services encore une fois. “
“Equipe professionnelle et à l’écoute”
“We would like to express our full satisfaction with the services provided by your team.”
“Your expertise shows that your priority is the complete satisfaction of your customers”
Our team of inspectors and quality control agents will assist your team. No matter what sector you are Technological, Industrial, Construction, Call center. We will build with you a model of validation and continuous production supervision that will allow you to be the lead of the competition.
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